Frequently Asked Questions

Please click on the following questions to access helpful resources for each:

• Creating A Participant

  
  
  1. Once you've logged into your My Account, click on Add A Participant under the Participants section.  
  
  2. Enter your Participant Information (the fields with the red asterisk* are required).
  
  3. Click Submit.
  
  
  

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• Creating A Registration Through The Shopping Cart

  
  

  The following video walks the user through creating a registration through the shopping cart:

  
  
  
  

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• Downloading Forms

  
  

  Forms can be downloaded in two sections.

  
  

  1. Click on Download Files on the main page of the shopping cart:

  
  

  

  
  

  2. Click on the appropriate file in the Forms Library section within your My Account:

  
  

  

  
  
  

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• Editing Existing Participants

  
  

  You can edit existing Participants in the My Account by clicking on the pencil symbol under the Action heading in the Participants section.  This allows you to edit or update participant information such as address, email, date of birth, etc...

  
  

  

  
  
  

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• Editing Existing Registration Questions

  
  

  You can edit existing Registration Questions in the My Account by clicking on Edit under the Existing Registrations section.  This allows you to answer or update Registrations Questions no answered during the regular registration process.

  
  

  

  
  
  

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• Forgotten Password

  
  

  In the event you've forgotten your password, simply click on "Retrieve Password", just below the Login button.  Enter the email address you used to create your account, click Submit and the system will forward your password to that address.

  
  

  

  
  
  

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• How Do I Create An Account?

  
  

  To create an account:

  
  

  1. Click on 'Log In' or click on 'Register Now' next to the Program you wish to register for.

  
  

  2. Click on Create Account.

  
  

  3. Enter the information requested (fields with red asterisk* are required).  The email address and password you enter will be used to log into your account later.

  
  

  4. Ensure all information is correct, click on Submit and your My Account has been created.  You can now create registrations.

  
  

  

  
  

• Making A Payment

  
  

  You can make a payment toward your registration(s) in the My Account by clicking on Make A Payment under the Existing Registrations section.  This allows you to apply payment(s) toward new or existing registration(s).  

  
  

  

  
  
  

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• Searching And Filtering Programs

  
  

  You can filter and/or search Programs utilizing the Search for a Program function at the top of your screen on the main page of the shopping cart.

  
  

  

  
  
  

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• The Continue Button Will Not Activate

  
  

  The Continue button will activate once all required fields (with red asterisk*) have been completed and you have either 'tabbed' or clicked into another field.

  
  

  

  
  
  

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